We provide service full packages or partial service for professional water pump systems: Consultation & Equipment Supply - Installation & Maintenance.
Tan Huynh Chau has training programs and professional technical staff to ensure all services: Survey - Consultation - Installation - Warranty for the best quality.
Consultation & Supplying Equipment:
Tan Huynh Chau has well-knowledge about the products and needs of our customers to provide a comprehensive solution for water pump systems and related equipment.
Free warranty service:
We provide warranty service at home for residential customers in Ho Chi Minh City and for industrial-agricultural projects in neighboring provinces.
With customers in other provinces and cities, we will have a warranty at the office in Ho Chi Minh City and the authorized service stations.
- You only need to send your product to the passenger bus to Ho Chi Minh City. We will pick your product up at the bus stations for warranty.
- We will inform you what the problems of your product are, how long to fix it. Then proceed to fix as quickly as possible and re-delivery to customer.
- If the problem of the product is due to production, we will pay for all shipping charges.
- If the problem of the product is not due to production, we will inform you about your warranty & shipping costs.
Warranty Period & Responsibility:
- Warranty of product which the problem is due to production will be within 12 months.
- The product is within the warranty period, warranty card will be issued by Tan Huynh Chau and filled out.
- Install and use according to instructions.
- Warranty is chargeable for cases out of other free warranty conditions which are mentioned above.
Installation and maintenance services:
- Installation & maintenance services will be provided by Tan Huynh Chau or authorized representatives of Tan Huynh Chau depending on the area or size of the project.
- The service charge will be included if you request Tan Huynh Chau to provide full packages of installation and maintenance.